Shipping policy
Return & Refund Policy
Last updated: [Insert Date]
30-Day Returns
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it
- It must be in the original packaging
- You must provide proof of purchase
To start a return, contact us at [your email].
Returns should be sent to:
[Insert Return Address]
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 7 days so we can make it right.
Non-Returnable Items
We do not accept returns for:
- Used or opened items
- Perishable goods
- Custom or personalized products
- Gift cards
- Final sale items
Exchanges
We do not offer direct exchanges. To get a different item, return the original item and place a new order.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.
If approved, refunds will be issued to your original payment method within 5–10 business days.
If more than 15 business days have passed since your refund was approved, please contact us at [your email].
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
If you want, I can tighten this even more for pet products specifically (which helps prevent people from returning used grooming items — a big problem in that niche).